basketTerms of Use

When you open an account on basket, you agree to these terms. We set them out clearly so you understand what we require from you and what you can expect from us. Our terms cover account creation, deposits and withdrawals, bonus conditions, dispute resolution, and the jurisdictional limits of our service.

These terms apply to all users accessing basket from any location where our service is available by law. We update our terms periodically, and we notify you of material changes via email. Your continued use of basket after an update constitutes acceptance of the new terms. If you do not agree with any term, you may close your account and request a withdrawal of your balance.

We keep our terms straightforward because we believe transparency builds trust. If any clause is unclear, our English support team can explain it in plain language. Read through the sections below, and contact us if you have questions before you open your account.

Account opening and verification on basket

To open a basket account, you must be at least eighteen years old and a resident of a jurisdiction where our service is legal. We do not offer our service in jurisdictions where online gaming is prohibited by law. You are responsible for confirming that your access and use of basket comply with your local jurisdiction's requirements.

When you register, you provide your email, password, full name, date of birth, and phone number. We verify your identity by requiring a photo of your national ID or passport, which we compare against your registration details. We also send a one-time verification code to your registered phone number. This verification protects both your account and our platform against fraud and identity theft.

Once verified, your basket account is active. You can then deposit funds, access all game categories, and request withdrawals. Your account remains active as long as you comply with these terms. If we detect suspicious activity—multiple failed login attempts, unusual deposit patterns, or connections from blocked jurisdictions—we may temporarily restrict your account pending review.

Deposits and payment methods on basket

We accept eight payment methods: DANA, e-wallet, mobile banking, local payment, and online payment for e-wallets; e-wallet for QR-code transfers; and mobile banking, local payment, online payment, e-wallet for bank virtual accounts. Each method is processed through secure, encrypted channels. We do not store your payment credentials on our servers. E-wallet and mobile banking payments process instantly; bank transfers settle during standard banking hours (typically within one hour on business days).

Your deposit amount is credited to your basket account balance immediately upon confirmation. You can then use that balance to purchase lottery tickets, enter sports markets, play slots, or access live-dealer tables. There are no account preferences published in these terms, but individual transactions may be subject to payment-method caps set by local payment, online payment, e-wallet, mobile banking, local payment, online payment, or your bank.

Withdrawals and settlement

To withdraw funds from your basket account, you request a payout through your account dashboard. The withdrawal amount is deducted from your balance immediately, and we process it back to your original payment method. If you deposited via e-wallet, your withdrawal returns to mobile banking. If you used local payment, your payout goes to your registered online payment account. Withdrawals typically process within one business day. Holiday periods—such as Idul Fitri, Idul Adha, Imlek, or Nyepi—may extend processing times.

Before approving a withdrawal, we verify that your account balance is sufficient and that your identity matches our records. We may request additional documentation if your withdrawal triggers our anti-money-laundering protocols. These checks protect both you and our platform.

Your rights and our obligations on basket

We at basket undertake to keep your account data secure, process your transactions honestly, and settle game results fairly. We use industry-standard encryption for all data in transit and at rest. We do not sell your personal information to third parties. We use your email and phone number only for account communication, password resets, and withdrawal confirmations.

Your account is yours alone. You are responsible for keeping your password confidential. If you suspect someone else has accessed your account, contact our support team immediately. We will work to secure your account and investigate any unauthorised activity. If we confirm unauthorised use, we will reverse fraudulent transactions where possible.

Game rules and settlement on basket

Each game category on basket—football markets, live-dealer tables, slots, esports, and lottery—has published rules. We enforce these rules consistently for all users. Football match results are settled according to official league records. Slot games use certified random-number generators. Live-dealer games follow standard casino rules. Lottery draws use certified random-number generation or published draw processes.

If you dispute a game result or believe we made an error in settlement, contact our support team with details of the game, the date, and your concern. We investigate disputes within one business day and respond in English. If we find an error on our side, we correct your account balance. If we find no error, we explain the settlement in detail.

Jurisdiction and service availability

We operate basket in jurisdictions where online gaming is legal. We do not offer our service in jurisdictions where such activity is prohibited. Your continued use of basket constitutes a representation that you are located in a jurisdiction where our service is lawful, and that you have verified your local legal obligations.

If you are a resident of Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta, or any other region, you are responsible for confirming that local law permits your participation in online gaming. We are not responsible for any violation of your local jurisdiction's law resulting from your use of basket.

• We reserve the right to suspend or close your account if we detect activity that violates these terms or local law.
• We reserve the right to limit your account if we detect patterns consistent with money laundering, fraud, or unlicensed gambling operations.
• We do not guarantee that basket will be available continuously. Maintenance, technical issues, or legal changes may cause temporary unavailability.
• We do not guarantee game outcomes. All results are determined by chance, odds, or external events beyond our control.

Dispute resolution

If you have a complaint about your basket account, a transaction, or our service, contact our support team first. We resolve most disputes within one business day. If you are not satisfied with our response, you may escalate your complaint in writing, and we will conduct a full review within five business days. We will respond to all complaints in English.

These terms and all disputes arising from them are governed by the laws applicable to your jurisdiction where our service operates. Any legal action relating to basket must be brought in a court of competent jurisdiction in that territory.

By opening a basket account, you confirm that you have read, understood, and agree to these terms. You also confirm that you are at least eighteen years old, that you reside in a jurisdiction where our service is legal, and that your use of basket complies with your local law. If you do not agree to any term, do not create an account.